We ship to international addresses. Your order ships from China, we have ePacket for your choice, it usually takes about 2 weeks to arrive for most countries, and we also have international express if you need it urgently which is just take around 6 business days to arrive. All shipping methods are trackable, you can select the method of shipping when you placing order. And you can also check the estimated shipping costs in your shopping cart before checkout.
Any questions about shipping, please do not hesitate to contact us!
Our quality control system ensures, as far as possible, that defective products are not shipped. We also realise that even with the best possible quality control systems on rare occasions minor defects might get through.
Here is our return policy:
If you don’t like the item you received, or it is defective, please contact us and request an return within 30 days, we will refund your money or send replacements whichever you want.
For the return shipping costs, we pay the shipping if the item is defect, or no need to return it. Buyer pays the return shipping If the item is good but you don’t want it anymore.
If you have any questions about your order and our policy of shipping and return, please do not hesitate to contact us, we love to make our customers happy!
For Wholesale Customers:
· Quantity and Price
We have no minimum order but the final unit price will be dependent on the quantity you order.
We have three basic quantity/price points for our wholesale customers.
10-29 (5-10 for some items)
30-49 (10-30 for some items) and
50 or more units. (30 or more for some items)
Simply you will get a wholesale price from a minimum 5 or 10 units.
Please contact us for orders over 100 units and we will negotiate even lower prices.
Normally we carry enough inventory in our warehouse that orders of any quantity can be shipped within 2 days to international addresses. For wholesale customers, we usually use international express companies, such as DHL, UPS, FEDEX, TNT, etc. Usually good will arrive 5-7 days after shipping and the goods will be protected as we take care in our methods of packing.
· Samples If you are a wholesaler and want to assure yourself of the quality of our goods you may order samples, please just contact us, we will give you our wholesale price for your sample order.
We add valued and long-term customers into our VIP Group, and they can get more discounts on their orders. We reserve the right to determine who is eligible for these benefits.
We hope to build a long term business relationship with you, and we are happy to help our wholesale customers to rich their product line and get more profits! Please contact us if you want us to make some other luthier tools that we don’t have.
If there’s any questions about the wholesale, please do not hesitate to contact us!