Retail & Wholesale
For Retail Customers:
For orders from the United States, we ship them from the US, usually ship by USPS First Class (3-7 days), FedEx (4-7 days) or UPS Ground.
For orders from other counties except the United States, We ship your order from China, Shipping time is about 10-18 business days to arrive for most countries, and we also have Express shipping way if you want it to be faster, It takes around a week to arrive. All shipping methods are trackable.
We will send a shipping email with the tracking number to you once your order shipped.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. To start a return or you have any return question, please contact us at firstname.lastname@example.org.
Damages and issues
Please contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For Wholesale Customers:
- Quantity and Price
We have three basic quantity/price points for our wholesale customers.
30 or more units.
Simply you will get a wholesale price from a minimum 5 or more.
Please contact us for your wholesale order, we can offer you very competitve prices.
For wholesale customers, we usually use international express companies, such as DHL, UPS, FEDEX, TNT, etc. Usually good will arrive 5-7 days after shipping and the goods will be protected as we take care in our methods of packing.
We add valued and long-term customers into our VIP Group, and they can get more discounts on their orders. We reserve the right to determine who is eligible for these benefits.
We hope to build a long term business relationship with you, and we are happy to help our wholesale customers to rich their product line and get more profits! Please contact us if you want us to make some other luthier tools that we don’t have.
If there’s any questions about the wholesale, please do not hesitate to contact us!